Synesso Warranty Policy

Limited One-Year Non Wearing Parts Warranty 

Synesso™, Inc and/or your Distributor warrants to the original purchaser that Synesso™ espresso machines are free from defects in materials and workmanship under normal use and service for the period commencing upon the date of shipping and continuing for 12 months from the original date of shipment. Synesso™ will make a good faith effort for prompt correction or other adjustment with respect to any non-wearing part that proves to be defective within the limited warranty period. This Limited Warranty is conditional upon proper use of the machine by the purchaser. 

This Limited Warranty does not cover defects or damage resulting from: accident, misuse, abuse, shipping damage, neglect, unusual physical, electrical or electromechanical stress, unauthorized customer modifications or improper water filtration. 

Proper water filtration and regular filter changes are a requirement to keep your factory warranty valid and your machine functioning properly. It is highly recommended that you contact a professional water filtration specialist in your area and have your water tested to determine the proper filtration system. It is important to note that many municipalities change their water sources throughout the year, so additional water tests may become necessary.  

Water Standards to keep your warranty valid:

Total Dissolved Solids (TDS)	30 to 200 ppm (parts per million)
Total Hardness - in ppm	Less than 85 ppm
Total Hardness - in grains	3 to 5 grains (divide ppm by 17.1 to get grains)
pH	6.5 to 7.9 pH
Chloride	0 ppm - Chloride can damage the boilers
Total Alkalinity	Less than 100 ppm
Chlorine	0 ppm
Iron	0 ppm